Contact information
Contact Information
Need assistance with your order or have a question about a Trivxia product? Our customer support team is here to help.
Contact Us
Business name: Trivxia
Customer support email: admin@trivxia.com
Customer Support Hours
Customer support inquiries are reviewed during normal business days.
Please allow 1–3 business days for a response. Weekends and holidays are not considered business days.
Sending multiple messages regarding the same issue may delay our response. Please send one complete message containing all relevant information.
Order Assistance
For questions about an existing order, please include:
- Your full name
- Your order number
- The email address used at checkout
- A clear description of the issue
- Photographs or supporting documentation, when applicable
Orders are generally estimated to arrive within 10–15 business days from the date the order is placed.
Please review your tracking information and allow the full estimated delivery timeframe before contacting us about a delayed order.
Damaged or Incorrect Orders
If your order arrives materially damaged, defective, incomplete, or incorrect, contact us within five calendar days of confirmed delivery.
Please include clear photographs of:
- The product
- The shipping packaging
- The shipping label
- The damaged or incorrect area
Do not discard, use, alter, or write in the product while your claim is being reviewed.
Cancellations and Refunds
Cancellation, return, and refund requests are governed by our Refund, Return, and Cancellation Policy.
Contacting customer support does not automatically guarantee that an order can be canceled, returned, replaced, or refunded.
Business Inquiries
For business, wholesale, partnership, intellectual-property, or legal inquiries, contact:
Please include the purpose of your inquiry in the email subject line.
Additional Business Information
Telephone inquiries may be directed to (806) 905-9350. Written correspondence may be sent to Trivxia, 1606 61st Street, Lubbock, TX 79412, United States. Email is the preferred and fastest method of communication.