Refund, Return, and Cancellation Policy

Last updated: August 3, 2026

Thank you for shopping with Trivxia. Because each book is prepared and produced specifically for the customer after an order is placed, all purchases are subject to the following policy.

All Sales Are Final

Our books and other made-to-order products are created specifically in response to each purchase. Therefore, all sales are final once production or order processing has begun.

We do not accept returns or provide refunds for:

• Changing your mind after ordering

• Accidentally ordering the wrong product or quantity

• Finding the product elsewhere at a lower price

• No longer needing or wanting the product

• Disliking the product’s format, layout, content, color, size, or appearance when it matches the product description

• Delivery delays that remain within the stated processing and shipping timeframe

• Incorrect or incomplete addresses entered by the customer

• Packages marked delivered by the shipping carrier

• Refused or unclaimed packages

• Normal minor variations that may occur during printing or manufacturing

• Discounted, promotional, clearance, personalized, or made-to-order products

Please carefully review the product description, quantity, shipping address, and order details before completing your purchase.

Order Cancellations

Cancellation requests must be submitted within two hours of placing the order.

After this two-hour period, your order may have already entered processing or production and cannot be canceled, changed, or refunded.

Submitting a cancellation request does not guarantee that the order can be canceled. A cancellation is only confirmed after you receive written confirmation from our support team.

Damaged, Defective, or Incorrect Products

We will review a replacement or refund request when:

• The product arrives materially damaged

• The product has a significant manufacturing defect

• You receive a product different from the one ordered

• Items are missing from the delivered package

You must contact us within five calendar days of confirmed delivery. Requests submitted after this period may be denied.

Your request must include:

• Your full name

• Your order number

• A description of the problem

• Clear photographs of the product

• Photographs of the shipping package and label

• An unedited unpacking video when reasonably available

Do not discard, use, write in, alter, or dispose of the product or packaging while your claim is being reviewed.

After reviewing the evidence, we may provide a replacement, replacement component, store credit, partial refund, or full refund, depending on the circumstances. We reserve the right to require the item to be returned before issuing a replacement or refund.

Minor cosmetic variations, small printing differences, differences caused by screen settings, or damage that does not materially affect the product’s intended use do not automatically qualify for a refund.

Shipping and Delivery Timeframes

Orders generally require processing and production before shipment. Estimated delivery timeframes shown on our website are estimates and are not guaranteed delivery dates.

Once an order has been transferred to the shipping carrier, circumstances such as weather, customs processing, carrier congestion, holidays, incorrect routing, or regional delivery delays may be outside our direct control.

A delayed package is not considered lost while tracking continues to update or while it remains within the carrier’s normal investigation period.

Customers must contact us before filing a payment dispute so that we have a reasonable opportunity to investigate and resolve the delivery issue.

Packages Marked Delivered

When carrier tracking shows that a package was delivered, the order will be considered fulfilled unless the carrier confirms that the package was misdelivered or lost.

Before contacting us, please:

1. Check around the delivery location.

2. Ask household members, neighbors, front-desk staff, or property management.

3. Allow at least two additional business days, as carriers occasionally scan packages before final delivery.

4. Contact the shipping carrier and request a delivery investigation.

We are not responsible for theft, loss, or damage occurring after a package has been correctly delivered to the address provided at checkout.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address.

We cannot guarantee that an address can be corrected after an order has been placed. Orders shipped to an address entered incorrectly by the customer are not eligible for a refund.

If a package is returned to us because of an incorrect address, refusal, failed delivery attempt, or failure to collect the package, the customer may be responsible for additional shipping and handling charges before it can be reshipped.

Original shipping charges are nonrefundable.

Unauthorized Returns

Do not mail a product back without receiving written return authorization from our support team.

Unauthorized returns may be refused, discarded, or returned to the sender. Sending an item back without authorization does not guarantee a refund.

When a return is approved, the item must be:

• Unused and unwritten in

• In its original condition

• In its original packaging

• Shipped using a trackable delivery service

• Mailed within the timeframe stated in the authorization

Unless the return resulted from our verified error, the customer is responsible for return shipping costs. Original shipping charges and expedited shipping charges are nonrefundable.

Refund Processing

Approved refunds are issued to the original payment method only. We cannot send a refund to a different card, bank account, or payment method.

Financial institutions may require additional time to post an approved refund. Processing time after issuance is controlled by the customer’s bank or payment provider.

Any nonrefundable shipping, handling, processing, or return costs permitted by applicable law may be deducted from the refund.

Payment Disputes and Chargebacks

Customers agree to contact our support team and allow us a reasonable opportunity to address an order issue before initiating a chargeback or payment dispute.

We reserve the right to provide the payment processor with relevant order records, including:

• The customer’s acceptance of this policy

• Checkout and payment records

• Production and fulfillment records

• Tracking and delivery confirmation

• Customer communications

• Photographs or other evidence associated with the claim

Fraudulent or intentionally false claims may result in the customer being prohibited from making future purchases.

Consumer Rights

Nothing in this policy removes any non-waivable rights or remedies provided under applicable consumer-protection law. When applicable law conflicts with a provision of this policy, the applicable law will control.

Contact Us

To request assistance, contact us at:

Email: admin@trivxia.com
Business name: Trivxia

Include your order number in the subject line and provide all requested documentation. Sending a message does not automatically qualify an order for a refund, return, cancellation, or replacement.