Shipping policy
Shipping Policy
Last updated: August 3, 2026
Thank you for shopping with Trivxia. This Shipping Policy explains our order processing, shipping, delivery, tracking, and address procedures.
Processing and Delivery Time
Our products may be prepared, printed, or produced after an order is placed.
Most orders are expected to arrive within 10–15 business days from the date the order is placed.
Business days do not include weekends or federal holidays.
The 10–15 business day timeframe includes order processing, production, handling, and shipping. Delivery dates are estimates and are not guaranteed.
Order Processing
Orders begin processing shortly after they are placed. Once processing or production has started, we may be unable to cancel the order, change the product, or update the shipping address.
During periods of high order volume, holidays, product launches, or unexpected production delays, processing may take longer than usual.
Shipping Confirmation and Tracking
Once your order has shipped, a shipping confirmation email may be sent to the email address provided at checkout.
Tracking information may take several business days to update after a shipping label has been created. A tracking number showing limited or no movement does not necessarily mean the package has not shipped.
Customers are responsible for monitoring their tracking information and ensuring someone is available to receive the package when necessary.
Shipping Delays
Shipping and delivery times are estimates. Delays may occur because of circumstances outside our control, including:
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Carrier delays
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Weather conditions
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Holidays
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Customs inspections
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Transportation interruptions
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Incorrect or incomplete addresses
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High order volume
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Production or inventory delays
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Regional service disruptions
A delayed order does not automatically qualify for a cancellation, refund, or replacement.
Please allow the full 10–15 business day delivery timeframe before contacting us about a delayed order.
Incorrect or Incomplete Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please review your:
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Name
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Street address
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Apartment or unit number
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City
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State
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Postal code
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Contact information
Trivxia is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete information provided by the customer.
We cannot guarantee that an address can be changed after an order has been placed.
If a package is returned because of an incorrect address, failed delivery attempt, refusal, or failure to collect the package, the customer may be responsible for additional shipping and handling fees before the order is reshipped.
Original shipping charges are nonrefundable.
Packages Marked Delivered
When tracking shows that a package has been delivered, the order will be considered successfully delivered to the address provided at checkout.
If your package is marked delivered but cannot be located, please:
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Check around the delivery location, mailbox, porch, side doors, and nearby areas.
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Ask household members, neighbors, front-desk staff, or property management.
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Allow up to two additional business days, as some carriers scan packages before final delivery.
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Contact the shipping carrier and request delivery confirmation or an investigation.
Trivxia is not responsible for theft, loss, or damage that occurs after a package has been correctly delivered.
Lost Packages
A package is not considered lost while tracking is still updating, while it is within the estimated delivery timeframe, or while the carrier is conducting an investigation.
Customers must contact us at admin@trivxia.com if an order has not arrived after the full delivery timeframe.
We may require the customer to contact the carrier, complete a missing-mail request, or provide additional information before a replacement or other resolution is considered.
Damaged Packages
If your order arrives materially damaged, contact us within five calendar days of delivery at admin@trivxia.com.
Your message must include:
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Your full name
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Your order number
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A description of the damage
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Clear photographs of the product
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Photographs of the packaging and shipping label
Do not discard the product or packaging while your claim is being reviewed.
Depending on the circumstances, we may provide a replacement, partial refund, store credit, or another appropriate resolution.
International Shipping
International orders may be subject to customs inspections, import duties, taxes, or additional carrier fees.
The customer is responsible for any applicable customs duties, taxes, or import charges unless otherwise stated at checkout.
Customs processing may extend the estimated delivery timeframe. Trivxia is not responsible for delays caused by customs authorities.
Refused and Unclaimed Packages
Orders that are refused, unclaimed, or returned because the customer failed to collect the package are not automatically eligible for a refund.
The customer may be responsible for return shipping, reshipping, handling, or processing costs.
Contact Information
For shipping assistance, contact:
Business name: Trivxia
Email: admin@trivxia.com
Please include your full name and order number in your message. Sending a shipping inquiry does not automatically qualify an order for a refund, replacement, cancellation, or reshipment.